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Owned and operated by Felder Enterprises DBA Verity XL Care, we welcome every question about our fire tables, fire pits, and fireplaces.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your fire table, fire pit, or fireplace ships, you will receive a confirmation email with a tracking number. You can use that number to follow your order every step of the way.
What is your return policy?
We offer 30-Day Returns on our products. If something is not the right fit for your space, please refer to our Return Policy page for complete details on how to start a return.
Can I exchange a product for a different model?
Exchanges are handled on a case-by-case basis. Contact us with your order number and the model you are interested in, and we will walk you through the available options.
What fuel types do your fire tables and fire pits use?
Our fire tables and fire pits are available in propane and natural gas options, depending on the model. Check each product listing for specific fuel compatibility and BTU output details.
How do I choose between an electric fireplace and a traditional fire pit?
Electric fireplaces are designed for indoor use and require only a standard outlet, making them easy to install in living rooms or bedrooms. Fire pits and fire tables are built for outdoor spaces like patios and decks, creating a warm gathering spot.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We aim to answer every email and message within one business day so you are never left waiting.
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Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
30-Day Returns
If a fire table, fire pit, or fireplace is not quite right for your space, our return policy has you covered.
